+30 2821096746

Free shipping in Greece for orders over €59,00!

Terms & Conditions

The website www.elephantstore.gr is an electronic online store that presents and sells online products. Before you enter our online store, we invite you to read the terms & conditions of ELEPHANT STORE online store which is found at www.elephantstore.gr Browsing our website requires you to fully accept our terms & conditions.

Information & Products

The Elephant Store is committed to quality, completeness and accuracy of the information listed on the website www.elephantstore.gr both as to the exact details described as those supplied by the online shop, services, subject any technical or typographical errors that can not be predicted or occur unintentionally or downtime of the site on grounds of force majeure.
  • Also reserved time delivery of goods in cases of force majeure.
  • Electronic www.elephantstore.gr shop provides the content (eg information, descriptions, photographs, etc.) for the products and services available through the website "just as is".
  • Products described as "handmade" may by slightly different from the photo.

Safety

The Elephant Store recognizes the importance of the issue of security of your personal information and your online transactions and take all necessary measures with the most modern and advanced methods to ensure maximum safety. All information related to your personal information and transactions are secure and confidential.

Customer recognition

The codes used to identify you are two: Password (e-mail or username) and Personal Secret Security Code (password), that each time you enter the provide you access securely to your personal information. You have the ability to modify your Personal Identification Security Code (password) as often as you wish. The only person who has access to your information you are through the above code and you are solely responsible for maintaining the secrecy and concealment by third parties. In case of loss or leakage should be an immediate alert us otherwise the online store Elephant Store is not responsible for the use of a password by an unauthorized person. We recommend, for safety reasons, change your password regularly and avoid using the same codes and easily detectable (eg date of birth). Ensuring Privacy of Transfer of your Personal Data The completion of the payment transaction is made by the method of failover to the secure environment of the most popular payment platform PAYPAL (you do not need paypal account). The Elephant Store does not store any data on this process rather than automatically informed of the success or failure of payment.

Controlled Access (firewall)

Access to the outlet shop systems (servers) controlled by a firewall, which allows the use of specific services by customers / users by prohibiting while access to systems and databases with confidential information and company information.

Trade secret

The secrecy is obvious. The same basic principles apply in everyday transactions and in case of e-commerce (electronic commerce). All information transmitted by the user / member in Elephant Store confidential and Elephant Store has taken all the necessary steps to use them only to the extent necessary in the context of service. Some of the measures taken are the following: Only authorized employees have access to information of your transaction and only when necessary, eg to process your requests. To Elephant Store not disclose customer information and transactions, unless written authorization from you or this court order or decision of any public authority In any case its electronic Elephant Store shop no way disclose or publish your personal data and information entrusted to us. The personal data that you share with us your membership are used exclusively for the execution of your transactions. All information is encrypted and stored safely.

Privacy

When you visit the pages of www.elephantstore.gr and to order products, but also to ensure the ability to contact you to inform you of our new products, you may ask you to indicate your information (name , occupation, address, date of birth, etc.). Any personal data anywhere on the pages and services of the website of www.elephantstore.gr, intended solely to ensure the operation of the service and from any party may not be used without complying with the provisions of Law . 2472/97 on the protection of personal data, as in force each time.



PRODUCT SHIPPING

We cooperate with ΑCS-Courier to deliver our orders fast even to the most remote locations in Greece. Οrders outside Greece are sent with the greek postal company ELTA. Bulky items are shipped with a cargo transportation company.

Delivery Time

All orders we receive on business days (Monday-Friday) until 12.00 are sent the same day. Orders we receive on business days after 12.00 or on holiday days are sent the next business day. Orders sent to Attica and Crete are delivered in 1 day and to the rest of Greece and islands are delivered in 2-3 business days. After we deliver your order to the ACS courier, you will receive an email with a tracking number, which you can use at http://www.acscourier.net to check the status of your order.

Shipping Cost

Greece
Free for orders over €59,00.
For smaller orders the shipping cost is €6,00.

Europe
Free for orders over €99,00.
For smaller orders the shipping cost is €16,00.

Rest of the world
Free for orders over €149,00.
For smaller orders the shipping cost is €26,00.

If you have selected "cash on delivery" as your payment option, you do not need to pay for the "cash on delivery" transaction fee - we cover the cost. (valid only for deliveries within Greece). The shipping cost, if any, will be calculated and be added automatically at the totel of your order during check-out. For deliveries outside Europe a custom tax may be applicable which is not included in your order total and is payable by the customer.


PAYMENT METHODS

At Elephant Store we try to make your online purchases as easy and as secure as possible.

Cash on Delivery

"Cash on Delivery" is available only for deliveries within Greece. Your payment is made on parcel delivery and it is the simplest way of payment without using a credit card. The "cash on delivery" fee is paid by us.


Debit or Credit Card via Paypal or Everypay

You can pay with any debit or credit card VISA - VISA ELECTRON - MASTERCARD - MAESTRO of any bank. The transcation takes place at the safe environment of PAYPAL or EVERYPAY. We do not receive, handle or store any of your credit card information - we simply receive a confirmation or non-confirmation of payment.

Paypal

You can pay with any debit or credit card VISA - VISA ELECTRON - MASTERCARD - MAESTRO of any bank or via your Paypal account. The transcation takes place at the safe environment of PAYPAL. We do not receive, handle or store any of your credit card information - we simply receive a confirmation or non-confirmation of payment.




RETURNS POLICY

Product exchange

If you wish to exchange a product for any reason, please contact us via email or message at facebook/instagram. Once we receive the product and if it is at its original condition, its packaging is intact (sealed) and includes its original contents, we will ship the new product you want. The shipping costs for return and resent are paid by the customer. All product exchanges must be made the latest within 7 days from the purchase date. We do not offer "order value refunds".  

Wrong or defective product

Although we always check thoroughly all orders before shipment and we check the quality of all the products, in case you receive a wrong or defective product, please contact us via email or message at facebook/instagram immediately after you receive it. Once we receive the wrong or defective product, we will ship back the correct or a non-defective product. The shipping costs for return and resent will be paid by us. All product returns of wrong or defective products must be made the latest within 7 days from the purchase date.

Returns Postal Address

Please post all returns at the following address:
APLADAS MANOLIS
ELEPHANT STORE
73014 Agia Marina
Chania - Crete
Greece

Tel. +30 6948520013



Loading...